The support that you can receive from your shared hosting company is very important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got some technical issue with an active account. Prompt and clear info about a question or a problem can save you lots of time and efforts, not mentioning that this can often be a proof that you're ordering from a real hosting supplier not from some reseller. When you buy a hosting account via a company that does not own its servers and it cannot access them immediately, it's almost certain that you will wait for a day or two so as to receive an answer to your query, thus your sites may stay offline for quite a while. In comparison, a provider which provides numerous ways of communication and has a technical support crew that is available any time can assist you right away and help you reduce or totally avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Hosting
We supply 24/7 billing, customer and technical support for our shared hosting
. Even if you aren't our customer yet and you have some questions, we will assist you without delay and provide you with the necessary information, in order to give you a choice to make the very best decision when you buy your new hosting account. We are available at any time, including weekends and holidays, and we provide you with several options for communication to get in touch with us - phone, live chat, e-mails and support tickets. For your benefit, we now have multiple phone numbers internationally, thus you'll be able to call the one which is closer to you. The max response time for the e-mail messages and your tickets is one hour. The standard response time is around 15-20 minutes, so you can forget about waiting for days and nights to get support for some task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers
that we provide feature 24/7 customer and tech support, so whatever the problem you experience, you can contact us and we'll assist you in a timely manner. Our guaranteed response time for every email or ticket that you open via your Hepsia web hosting Control Panel is just one hour; typically the reply time rarely exceeds twenty minutes. We also provide phone support with multiple local numbers around the globe plus a live chat, which means that you're able to get in touch with us and find more information about our solutions even if you don't have an account yet. We can assist you with any kind of question or a difficulty you may have - payment methods, plan specifications, email setup, website hosting account settings, and so on. If you use our services, you won't ever encounter an issue where you have to wait for a couple of days to get an issue solved like you may have to do with a number of other suppliers.
24/7 Customer Support in VPS Servers
Every single VPS server
plan that we offer comes with 24/7 customer and tech support, which means that if you experience any issue with the pre-installed software on the machine or you have any pre-sales or general questions, you will be able to contact us at any moment, even holidays and weekends. For your benefit, we offer different methods of communication - phone support with a couple of local numbers internationally, live chat, email messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues since it is easier to keep track of what's going on. The maximum warranted reply time for all the email messages and tickets is sixty minutes, but it hardly ever takes that long to get help. If you acquire the Managed Services upgrade that we offer, our admins can also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time guarantee, you will take advantage of extremely fast support when you obtain a dedicated server
from our company. Our customer and tech support crews are available 24/7/365, therefore any time you open a ticket through your billing account or you send an e-mail message about any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll get an answer within one hour, even during holidays. Our ticketing system is the better option if the matter involved requires a longer period of time to be solved or when it needs to be forwarded to our admins, because it's easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to call us or talk to a live representative through our chat service. If you include the Managed Services upgrade to the server plan, our admins can also assist you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 as well.