Lots of users who begin using their very first hosting account, or change companies, normally have questions in regards to how certain things are completed or experience difficulties when setting up various things, including emails, site settings, and so on. That is why, many web hosting providers have compiled documentation with standard questions and issues so as to help their clients get information quickly and seamlessly. Consequently, the tech support engineers can dedicate more time to actual issues that some clients may be encountering, since the solution for the minor things will be available on the World Wide Web and customers can easily deal with them without having to touch base with the client support team. Having detailed documentation is truly important, particularly for new users with no past experience, as the web hosting service entails a myriad of features and lots of individuals can become bewildered about what to do. A good knowledge base can both help you execute the things that you want and become aware of how the web hosting service works as a whole.
Extensive Online Documentation in Shared Hosting
If you have ordered your first shared hosting plan from our company or have migrated your website over to us, you will get used to our platform and our in-house built Hepsia Control Panel in no time as we have compiled an in-depth web-based knowledge base where you can find all the info that you’ll ever need – both general info about the web hosting service as a whole and more specific info about the different features that you can make use of and the complications that you could run into. The articles are available in two locations. The full article collection is accessible via the Control Panel’s Help section. You can find relevant articles about the different functions in each and every Control Panel section too. You can get to know how to do pretty much everything, from creating an .htaccess file to managing a mailing list, and all the articles include comprehensive guides, so you won’t ever get puzzled on account of an unclear text. Surely, in case you stumble upon a more specific problem and you can’t find anything about it in our knowledge base, you can get in touch with our technical support engineers 24-7-365.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers include an extensive online article repository where you can find any information that you might need about our web hosting services or about the Hepsia Control Panel that we are using. We have created it on the basis of the feedback that we have gathered from our clients throughout the years and, as a consequence, our articles deal with specific issues that you might bump into and suggest the most efficient means of correcting them, for example getting an HTTP 500 error message or not being able to send emails from your personal computer although you have the right outgoing mail server settings. The articles are available in each single Control Panel section and you can consult them whenever you wish. They can help you broaden your knowledge not only about our platform, but also about the web hosting field as a whole, as they contain in-depth instructions and general information such as what file permissions or cron jobs are.