In case you’ve purchased a web hosting plan and you’ve got certain inquiries associated with a given feature/function, or if you have chanced upon a certain issue and you need help, you should be able to get in touch with the respective tech support staff. All hosting companies deploy a ticketing system irrespective of whether they provide other means of contacting them apart from it or not, since the quickest way to solve an issue most often is to open a ticket. This type of communication renders the replies exchanged by both parties easy to follow and enables the help desk team members to escalate the problem in the event that, for example, a sysadmin must intervene. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you will need to have no less than two separate accounts to touch base with the tech support team and to actually manage the hosting space. Incessantly switching from one account to another can often be a nuisance, not to mention the fact that it takes quite a long period of time for the vast majority of hosting companies to reply to the ticket requests themselves.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you won’t ever have to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket while you are browsing your files or modifying different account settings. The ticketing system is being strictly monitored 24-7-365 by our customer care staff and the ticket response time is maximum 60 minutes, but it seldom takes more than 20 minutes to obtain assistance. In contrast to some other hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you need and ask for info relating to any billing or technical issue. On top of that, you can see a selection of educative articles, which will help you fix the most commonly met issues on your own.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server account with our company and you wish to contact our customer care team members, you’ll be able to open a trouble ticket straight from your Hepsia hosting Control Panel instead of using an entirely different tech support platform like you will need to do with the vast majority of web hosting providers out there. Our integrated ticketing system will allow you to open a new ticket without effort and to browse through older tickets using a clever search box. Besides, you will be able to check the relevant knowledgebase articles that our system will present to you on the basis of the category that you pick for your new ticket. You can carry out all of the above-mentioned operations without leaving your Control Panel at any time, so in case you bump into any complication or have an enquiry, you can get in touch with our support engineers and resolve the particular issue in no more than 60 minutes using one single platform.