A live chat is a real-time method of communication between a website hosting provider's support team and its customers. It's an efficient method to receive some info about the website hosting services or get some problem resolved as you're talking to a live agent. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the lower chance of mistakes when you exchange data like usernames or domain names, the quicker response time as the communication is live as well as the fact that you don't need to stay on the chat all the time - you're able to do something else while the agent examines the issue involved. Also, you'll be able to be a part of a live chat room from any kind of computer which is connected to the web, avoiding the phone fees that you will need to pay when you are calling to a different country.
Live Chat Support in Shared Hosting
We supply a live chat assistance service for all shared hosting that we offer and we're able to support you with almost everything live. In case you don't have an account with our company yet, we're able to provide you with more details about the plans to help you to select the most appropriate plan. In case you are an existing client, we will be able to help you with any general or billing matter and even with numerous common tech matters, for instance an email address setup in a desktop email client. In case you are unable to give us a call for some reason or you are in a country where we do not have a local phone number, the live chat is the best way to contact us. Of course, some problems need longer time to examine and test, therefore you will have to open a ticket to our technicians, but nonetheless, we can save you time and assist you with various problems on the chat.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is accessible to all our potential and active customers. In case you're searching for a new website hosting account, you're able to chat in real time to one of our agents and receive more details about our semi-dedicated servers in order to select the perfect plan for your websites. In the event that you already own an account with us, we'll assist you timely with billing, general and 1st level techissues. Though sometimes you will have to open a support ticket as there're issues that can't be resolved through a live chat, we'll be able to assist you with numerous basic jobs, like setting up an email account in an e-mail client or forwarding one domain name to another. This way, you will take advantage of quick support and you will save a long time.