If you ever encounter a problem with your site and are incapable of solving it yourself, ask the respective web hosting company’s customer care staff to help you get the website back online. A prompt resolution would be the most optimal scenario, but lots of hosting companies answer within 24 hours and even more, especially if you are working with a hosting reseller. Even if the problem can be solved without much difficulty, your website may not function satisfactorily or may not be accessible whatsoever for a long span of time, so you may lose potential customers as it is rather unlikely that anybody would be willing to go back to a site that is faulty. Hence, you have to make sure not only that you can get in touch with your hosting company, but also that they can reply and assist you in a timely manner. If an application update doesn’t go smoothly or if you delete something incidentally, for example, the website must be fixed quickly so as to prevent lengthened downtime.
One-Hour Response Guarantee in Shared Hosting
Our shared hosting come bundled with a one-hour reply guarantee, which means that no matter what query or problem you may have, we will always be there to help you out. The fact is, it seldom takes more than 30 minutes to get an issue sorted out or a query answered, and this is valid for both pre-sales and technical matters. Our customer care team reps will be at your service 24-7, even on weekends and legal holidays, which suggests that you will receive swift help at all times. We are aware of precisely how priceless time can be, so by the time we answer your support ticket or email, we’ll have probed into the issue and, if we haven’t discovered a solution, we’ll give you more information about what you need to do on your end – when the situation necessitates it. With our support service, you can rest assured that there will be somebody to help you out momentarily, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a support ticket from your web hosting Control Panel or send an email regarding your semi-dedicated server, you will obtain a reply within maximum 1 hour. You can touch base with us whenever you need in regards to billing, general or technical issues and since we are working 24 hours a day, 7 days a week, you’ll invariably obtain help in a well-timed fashion. Depending on the specific question or issue, we’ll supply you with more information, eliminate the problem if it has been caused by something within our reach or instruct you on how to proceed if you have to change a certain setting for an Internet application that we cannot access. You can just forget about waiting around for a whole day for each reply. Actually, in most cases we respond to emails and tickets within 20 to 25 minutes max.