In case you have ever had a shared hosting account in the past or you've dealt with any kind of online service, you probably know from your own experience that for certain things it's better to consult with a live person on the phone than to exchange tickets or email messages. In order to know more about a service before you buy it or in case something small needs to be done, for example, it will be much easier and a lot faster to get it done in real time. When you are able to contact representatives over the phone, it is also very likely that you are using the services of a real hosting supplier, not just a reseller. The level of support that you'll get by phone may differ between different companies - from very general issues to experienced technical support. Usually the majority of providers will offer you pre-sales assistance and first level telephone support, while more complex technical matters are handled through email and tickets.
Phone Support in Shared Hosting
We believe that the option to consult with a live consultant is rather important, for that reason we have 3 support lines all around the world (Australia, USA and UK) and you can reach us on the phone for fourteen hours a day. In case you consider acquiring one of our shared hosting, for instance, you are able to phone us and find more about our solutions prior to ordering to make sure that we meet all system requirements for your websites. After the purchase, you can call us about all of the sales or billing difficulties you may have, or get any general or basic technical information you need. We've aimed to find the perfect balance between phone and ticket support, so for entirely technical matters you will have to use our ticketing system, which will make it easier to keep track of the communication as well as any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hours a day as a part of the support services for every single semi-dedicated server plan that we supply. Considering the fact that some issues are more complex and time-consuming, you'll have to open a ticket if you experience such an issue, but for all of your billing, general or minor technical issues you can always give us a call and we will help you right away so as to save you the time you'll have to spend on opening a support ticket. Even if you don't have an account yet, you can find out whether you can host your websites on our cutting-edge cloud platform or you are able to get any other general info about our semi-dedicated solutions. We have local numbers in the U.S.A., Great Britain and Australia as well as an international number, so that you are able to call the one which is closer to your location.