A 99.9% Server Uptime
We have set up our shared hosting system using reliable hardware components and strongly customized software. Our admins have installed a customized version of SELinux on each of our hosting servers to ensure the highest level of security and stability. We’ve installed a number of DDoS protection appliances along with very powerful firewalls to make sure our internal network is impenetrable and safe.
All shared hosting packages include a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our guarantee stays unchanged.
A 99.9% Network Uptime
If you’d like to offer a first–rate hosting service, you can barely count on the default network configuration in a datacenter. We have built our very own custom network in an attempt to ensure a faster–than–the–blink–of–an–eye connection speed with the outside world.
And thanks to this, irrespective of which data center facilities you pick: our US data center, our UK data center, in our FI data center, in our Eastern Europe data center or our AU data center, you will enjoy a guaranteed 99.9% network uptime. And this uptime guarantee is available with all hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done pretty much everything to lower all potential risks with our cloud hosting packages and although our company offers premium client support, there are occasions when the customer simply isn’t content with what we are offering. Or he needs to switch to a more powerful hosting solution, like a VPS server or even a dedicated server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not fully satisfied, we will give you a refund.
24/7 Technical Support
We’ve attentively selected each member of our 24x7 support staff to ensure that we can provide the very best customer support that you can possibly get. Each one of our customer service technicians has several years of experience working with hosting accounts behind his back, hence they know very well what they are doing. Moreover, they’re at your disposal 24x7 – you can contact them at any moment and they’ll respond back to you as soon as possible.
Their average ticket response time is below 20 minutes, whilst with many other hosting companies you are forced to wait for days. Moreover, we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be responded to within 1 hour.