Client Support Channels
A 60–Minute Response Guarantee
Every support request you send to us will be attended to within maximum 1 hour. If for any reason whatsoever your support ticket or email needs additional assistance from a server admin, we will without delay forward it and leave a comment to let you know that your case is being worked on. If you make use of our Managed Services package, any of the services included there will be completed at a time of your choosing.
A First–Rate Support Service
Should you require help while working with our Online Control Panel or with any of the applications that we have pre–installed on the dedicated server for you, you can reach our customer support team at any time through the ticketing system. Besides, in case you require assistance administering your dedicated server, you can make use of our Managed Services package, which includes weekly Operating System updates, software installation and problem troubleshooting procedures, server monitoring and rebooting services, backup hard drive storage space, etcetera.
An Easy–to–Navigate Help Section
Our Online Control Panel was preinstalled for each dedicated server. Among its functions is a rather time and effort–saving integrated knowledge base that will walk you step by step on everything that you can do. Most of the how–to articles have video versions which show all the tasks that you can carry out in a very illustrative manner. You will find all the educational articles and the video tutorials in the upper right corner of each Online Control Panel section.