Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • We provide a 1–hour resolution guarantee with all of our shared hosting packages, which means that each individual assistance inquiry you submit will be answered to in only 1 hour maximum. Our support crew members are qualified to quickly resolve any case and to provide you with on time guidance on any concern that you may have.

  • Top quality support service
  • A Top–quality Support Service

  • Our technical support service is offered by a group of capable specialists that are prepared to answer to your inquiry quickly. It is easy to get hold of the tech support team by opening a technical support ticket from your Online Control Panel or by posting us an email. On business days, you can also call us on the telephone or take advantage of the live chatting option.

  • Intuitive help center
  • An Intuitive Help Section

  • Our company has built–in a substantial practical knowledge base into the Control Panel so as to acquire important step–by–step details at any time. Each section of the Control Panel has its own contextual help area presenting a list of how–to posts. We have also organized instructional videos to offer you with a far better visual representation of the best way to conduct any presented activity.