Help and Support Channels
A 1–hour Ticket Response Warranty
Each ticket that you post to our client support Department will be replied to in about 60 mins. All popular requests shall be answered immediately. Yet, if the help request you have sent calls for aid from a proficient admin technician, we’ll forward the ticket to him and will notify you about the delay.
Top–class Customer Support Service
We will be online for you 24/7/365 to offer you guidance and customer support as well as to aid you with any trouble that you might come across as you are managing your virtual server. We can easily aid you with all pre–configured applications, such as your OS, server admin panel (with respect to the VPS type) and the Online Control Panel created 100% by us.
An Educational Help Section
A complete and regularly updated knowledge base is integrated into our in–house built Online Control Panel. It provides quick tips about how to conduct all of the important web site administration tasks. The Help zone includes comprehensive how to articles and reviews and step–by–step video guides. You can reach the Help area by pressing the Help or Video buttons in the upper right side of each Control Panel section.